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Shipping & Returns

Shipping Policy

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Delivery Areas

We currently ship to addresses within the United Kingdom.

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Dispatch Times

Orders are typically processed and dispatched within 1–3 working days, excluding weekends and UK public holidays. During busy periods (such as seasonal promotions), dispatch times may be slightly longer, but we’ll always aim to keep you informed.

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Delivery Method & Timescales

We use trusted UK delivery partners to ensure your order arrives safely.

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Estimated delivery times:

  • Standard Delivery: 2–4 working days from dispatch

  • Express Delivery: 1–2 working days from dispatch (where available)

 

Delivery times are estimates and not guaranteed.

 

Delivery Costs

Delivery charges are calculated at checkout and will vary depending on the delivery option selected.

 

Order Tracking

Where available, tracking information will be provided once your order has been dispatched.

 

Delivery Issues

Please ensure delivery details are correct at checkout. We cannot accept responsibility for delays or non-delivery caused by incorrect or incomplete address details.

 

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery, providing photographs where possible, so we can resolve the issue promptly.

 

Returns & Refunds Policy

 

Change of Mind (Consumer Contracts Regulations 2013)

Under UK consumer law, you have the right to cancel your order within 14 days of receiving your goods, for any reason.

 

To exercise this right:

  • You must notify us in writing (email is acceptable) within 14 days of delivery.

  • Items must be returned to us within 14 days of notifying us of your cancellation.

  • Items must be unused, in their original condition, and in original packaging.

 

You are responsible for return postage costs unless the item is faulty or incorrect.

 

Once we receive and inspect the returned items, we will issue a refund for the cost of the goods (excluding original delivery charges) within 14 days.

 

Exclusions from Returns

 

For hygiene and safety reasons, the following items cannot be returned unless faulty:

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  • Food and edible products

  • Personal care items

  • Items that have been opened, used, or damaged after delivery

  • Customised or personalised items

 

This does not affect your statutory rights if an item is faulty.

 

Faulty or Incorrect Items

 

If you receive an item that is faulty, damaged, or incorrect:

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  • Please contact us within 48 hours of delivery

  • Include your order number and clear photographs of the issue

 

Where a fault is confirmed, we will offer a replacement, repair, or refund in line with your legal rights, and return postage costs will be covered by us.

 

Refunds

 

Refunds will be issued to the original payment method used at checkout. Please allow up to 5–10 working days for funds to appear in your account after processing.

 

Contact Us

If you have any questions about shipping, returns, or your order, please contact us.

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